Last updated: 5 febrero 2026
This Política de Reembolso applies to the website https://skinschoice.click (the “Platform”) operated by CALYSTRUM LIMITED, Company No. 16951944, 5 Brayford Square, London, E1 0SG, United Kingdom (“Company”, “we”, “us”, “our”).
This Política de Reembolso forms part of the Términos de Uso and constitutes a legally binding agreement between the Company and users of the Platform (“User”, “you”).
By completing a purchase, deposit, or trade on the Platform, you acknowledge that you have read and agree to this Política de Reembolso.
This Política de Reembolso applies to:
• purchases and trades of digital in-game items;
• deposits to a User’s Platform wallet/balance;
• marketplace fees and service fees;
• other paid services offered through the Platform.
All purchases and trades of digital in-game items are final.
Digital items are delivered through the official Steam trading system. Once a transaction has been completed and the trade confirmed, it cannot be cancelled or reversed.
By confirming a transaction, you expressly consent to the immediate performance of a digital service and acknowledge that any statutory withdrawal rights (where applicable) may no longer apply once delivery has begun.
Refunds will not be granted for:
• change of mind after purchase;
• incorrect item selection by the User;
• Steam account restrictions or third-party platform issues;
• delivery delays caused by Steam or payment providers;
• price changes after a completed purchase.
Funds deposited to a User’s Platform wallet are intended solely for use within the Platform.
Deposits that have been used, in whole or in part, for transactions are non-refundable.
Unused deposits may be reviewed for refund eligibility under Section 5 of this Policy.
Refund availability depends on the technical and regulatory capabilities of the payment provider used for the original transaction.
Some payment methods may not support reversals. In such cases, approved refunds may be credited to the User’s Platform balance instead of being returned to the original payment source.
The Company does not control the refund capabilities of external payment providers.
Refunds may be considered only in limited circumstances:
If a purchased item was not delivered due to a verified technical error attributable to the Platform, you must contact Support promptly and, where possible, within 48 hours of the transaction to help us investigate efficiently.
The following situations are not considered non-delivery:
• delays caused by payment processing;
• Steam trade holds, escrow, or Steam security mechanisms;
• temporary Steam service interruptions.
If non-delivery is confirmed after investigation, the Company may:
• reattempt delivery; or
• issue a refund in accordance with this Policy and applicable law.
A User may request a refund of an unused deposit within 14 days of payment, provided that:
• the deposited funds remain completely unused;
• the payment method supports refunds;
• no fraud, abuse, or compliance concerns are identified.
The Company may request identity verification before processing such refunds.
Approved refunds are generally issued to the original payment method where technically supported and permitted by the PSP/bank rules.
We aim to initiate an approved refund within a reasonable time after approval and completion of any required verification and compliance checks. Actual receipt times depend on PSPs and issuing banks and may take up to 15 business days, and in exceptional circumstances up to 45 days.
Third-party fees (including PSP, bank, intermediary, FX, or card-scheme fees) may be non-refundable or may be deducted where permitted and applicable.
If the original payment method cannot technically receive refunds, we may credit the amount to the User’s Platform balance, subject to legal and compliance requirements.
Users are encouraged to contact Support before initiating a chargeback.
If a chargeback, reversal, or disputed payment occurs, we may:
Fraudulent or abusive refund requests or chargebacks may result in suspension or termination of the User account, freezing of balances, and reporting to payment providers or authorities where required.
Where permitted by law, we reserve the right to recover chargeback-related costs, fees, and losses arising from abusive or unlawful activity.
To request a refund or report a transaction issue, Users must contact:
and provide:
• transaction ID or payment reference;
• date and amount of purchase;
• description of the issue.
We aim to review refund requests within 5 business days.
We may update this Política de Reembolso from time to time. The updated version will be published on the Platform with a revised effective date.
Continued use of the Platform constitutes acceptance of the updated Policy.
CALYSTRUM LIMITED
5 Brayford Square
London, E1 0SG
United Kingdom
Email: in**@*********ce.click